Shipping and Delivery

SHIPPING TIMES

We ship from 3 locations. New Jersey, Florida and china. 80% of our items are hand made in the U.S and ship from the U.S. We also ship internationally.

Our necklaces are individually hand-made and made to order, our production time can range anywhere from 3 to 7 business days – The latter end especially for the busy holiday periods.

Estimated shipping time to your location (generally 3-5 business days for continental United States; add 3 days for Canada; 2 weeks for international).

 

Any items produced and shipped out of china will show on their product page. 

Estimated shipping times for items coming from china

North America: 7-15 business days
Canada: 10-15 business days
Europe: 15-30 business days

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped along with a tracking number.

 

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier  has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 3 to 7 business days from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! we provide our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but we do not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. If after exhausting all those options. Contact us and we will do our best to assists.